At Garrard and Flack we prepare bats to the point of knocking in by the owner.  The bat has been oiled with raw linseed oil during finishing then faced with an anti scuff sheet and the bat now requires patient knocking in with a good quality bat mallet and old ball, this is a crucial part of the preparation process of your cricket bat.  We suggest you use a good quality mallet, patently round off and compress the face close to the edge along with the toe area. Once you feel satisfied that the edges and toe area have been rounded off and compressed, you can then move into the middle of the blade, this is best completed through sensible practice such as throw downs or catching practise with an old ball.  After the first season's use, the bat will benefit from regular coats of linseed oil.  Failure to knock your bat in correctly can cause unavoidable damage to the playing face and this will not be covered by the bats warranty.
Cricket Bat Willow and cane are natural materials used by Garrard and Flack in accordance with the laws of the game. Raw materials will unfortunately, naturally deteriorate with use and cannot be manufactured to withstand the effects of poor quality cricket balls, mistimed shots or Yorkers, tapping and general wear and tear etc. As a result it is impossible for any manufacturer to give a fixed period of longevity for a cricket bat.
Garrard and Flack cricket bats are covered against manufacturing faults for 12 months from the date of purchase.
Bats purchased from our Workshop Stock range or our eBay account are only covered for the first six months from purchase date, Sub standard bats come with no warranty or option of return. 
Bats must be returned with a proof of purchase invoice, failure to adhere to Garrard and Flack bat care recommendations will affect your warranty.  This excludes normal wear and tear, misses, accidental or deliberate damage to the edges or toe due to insufficient knocking in and preparation.
If you believe that warranty applies to the damage of your bat, it must be returned to the respective retail store or Garrard and Flack workshop promptly, where an analysis of the damage will be made.
A customer holds the right to cancel an order or return the goods within 7 working days of delivery.  If you wish to do this, please email within the 7 days. If the goods are still in the purchased state with all original packaging,  we will give you a refund for the full purchase price, unfortunately delivery charges cannot be refunded. It is your responsibility to return the goods to us promptly and if you are returning by post this will be at your own cost.
We offer a 3/5 day service and a next day service, but all our bats are custom made to order so please allow two days for all bats to be manufactured before postage. 
We hope that you enjoy your Garrard and Flack bat and it improves your performance when out in the middle.